Privacy Notice
Last updated: October 2026
This notice explains how Elite Coaters Limited ("we", "us") uses personal information collected through this website.
Who we are
Elite Coaters Limited is the data controller for information collected through this website. We are registered in England and Wales, company no. 06699718. Our registered office is Unit 5 Berrite Industrial Estate, Iron Bridge Road, West Drayton, Middlesex UB7 8HY.
What we collect
When you send us a message through our contact form, we collect:
- your name, telephone number and, if you give it, your email address
- your message and how you found out about us
- technical information needed to check the form isn't being used by a bot, such as your IP address and browser details
You don't have to give us any information to browse the site. We don't use analytics or advertising tracking.
How we use it
We use the information you send only to reply to your enquiry and, if you go ahead, to quote for and carry out the work. Our lawful basis is our legitimate interest in responding to people who contact us, and, where you're asking about work, taking steps at your request before entering into a contract.
We don't sell your information or use it for marketing.
Who we share it with
We use a small number of trusted providers to run the website. They process information on our behalf and only as we instruct:
- Microsoft: website hosting, and delivering contact form messages to our inbox
- Cloudflare: website security and the spam check on the contact form (Cloudflare Turnstile)
The map on our contact page is provided by OpenStreetMap. When the map loads, your browser sends your IP address to OpenStreetMap so it can display the map. It doesn't set cookies.
Some of these providers may process information outside the UK. Where they do, it is protected by the safeguards required under UK data protection law, such as adequacy regulations or approved contract terms.
How long we keep it
We keep enquiries for as long as we need them to deal with your enquiry and any work that follows, and to meet our legal and accounting obligations. We then delete them.
Cookies
This website doesn't use cookies for analytics, advertising or tracking.
The spam check on our contact form (Cloudflare Turnstile) may store a small amount of information in your browser to confirm you're a real person. This is strictly necessary to protect the form, so it doesn't need your consent.
The map on our contact page (OpenStreetMap) doesn't set cookies. The "Get directions" link opens Google Maps, where Google's own cookie policy applies.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong
- ask us to delete your information
- object to, or ask us to restrict, how we use it
- ask for your information in a format you can move to another organisation
To make a request, send us a message or write to us at our registered office. We'll respond within one month.
Complaints
If you're unhappy with how we've handled your information, please contact us first so we can try to put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.